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Your privacy & Security
are important to us. We want to make your experience on the
Internet enjoyable and foster your trust in our website as a whole.
This Privacy & Security policy is an integral part of our website
and the services offered to you and cannot, in any way, be separated
from the user agreement, usage or transaction process.
If you do not agree to our privacy policy in whole, you must not
use our website.
PRIVACY POLICY
At London-Room.co.uk part of Discount City Hotels Ltd we are very concerned about protecting
the privacy of our customers. This policy covers how London-Room.co.uk part of Discount City Hotels Ltd treats personal information that london-room.co.uk collects
and receives, including information related to our clients past
use of our services.
- The information we collect from you
London-Room.co.uk part of Discount City Hotels Ltd will collect from the clients themselves
personal information which is information about clients that
is personally identifiable like their name, address, email address,
phone number, fax number and credit card details, and that is
not otherwise publicly available.
- How you control your personal information
Clients may at any time correct, update, delete or deactivate
their personal information.
If a user's personally identifiable information (such as phone,
email, postal address, name) changes or if a user no longer
desires our service, we provide a way to correct, update or
delete/deactivate user's personally identifiable information.
Members can change their personal information on the member
profile page of our website, email our Customer Services or
call us on +44 (0) 8456 44 56 56.
- How do we use your information
- London-Room.co.uk part of Discount City Hotels Ltd will only use such information to
fulfil our clients request for services or for securing a reservation
with hotels. Only the guests’ first names and surnames
will be provided to the hotels.
- Information collected over the telephone is kept on record
by London-Room.co.uk part of Discount City Hotels Ltd for future reference. Any information
collected is not viewed by/given/sold/rented to any third party,
and remains strictly confidential.
- London-Room.co.uk part of Discount City Hotels Ltd will regularly send clients a newsletter
bringing them the special offers and hot deals of the moment.
They will only receive the newsletter if they have chosen to
receive such communications from London-Room.co.uk part of Discount City Hotels Ltd when
registering as a Discount City Hotels Ltd member. On the personal
details page of this site, clients have a yes/no box where they
can opt out of receiving our mailings. Should they have clicked
yes and wish to stop receiving such communications, they will
just need to reply to one of the newsletters received from us
with the phrase "please remove me".
- London-Room.co.uk part of Discount City Hotels Ltd may use clients e-mail address or
telephone number to contact them about changes or information
required related to their purchased product/service from us
and in regards to issues relating to their account we reply
via email, fax or phone, in accordance with the users’
wishes.
- Service announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an email. Generally,
users may not opt-out of these communications, though they can
deactivate their account. However, these communications are
not promotional in nature.
- Surveys, Contests & Prize Draw
From time-to-time our site requests information from users
via surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice
whether or not to disclose this information. The requested information
typically includes contact information (such as name and postal
address), and demographic information (such as postal code).
Contact information will be used to notify the winners and award
prizes. Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this website. Users’
personally identifiable information is not shared with third
parties unless we give prior notice and choice. Though we may
use an intermediary to conduct these surveys or contests, they
may not use users’ personally identifiable information
for any secondary purposes.
SECURITY
Now that internet and online payments are part of our daily lives,
making it secure is our prime concern. London-Room.co.uk part of Discount City Hotels Ltd
is taking on a daily basis all the necessary and adequate measures
to protect and ensure that our clients personal information and
credit card details are at all time secure within our web site and
our company.
- How do we protect your personal information
- London-Room.co.uk part of Discount City Hotels Ltd provides its customers with a safe
and secure online environment. We will make every effort to
maintain customer confidentiality when making an online payment.
This includes ensuring the security of clients’ credit
card details and other personal information.
- All the data clients submit on our secure server is digitally
encrypted and transmitted to us using the strongest server encryption
possible: the 128-bit SSL (secure socket layer) encryption,
certified by Comodo, one of the market leaders in the Internet
Security field. This means that secure server software encrypts
all clients’ personal information including credit or
debit card number and name and address. The encryption process
takes the characters clients enter and converts them into pieces
of code that are then securely transmitted over the internet.
- London-Room.co.uk part of Discount City Hotels Ltd owns and runs our own dedicated servers,
instead of our websites being hosted by a third party, maximizing
our servers capabilities to provide faster access and an even
more secure environment.
- London-Room.co.uk part of Discount City Hotels Ltd will not modify, copy, distribute,
license, sell or redistribute any of its clients personal file
information.
- London-Room.co.uk part of Discount City Hotels Ltd will not seek or hold information
about clients which is excessive for its purposes and will endeavour
to keep any information about its clients up to date and accurate.
- London-Room.co.uk part of Discount City Hotels Ltd will delete from its systems
all details held about its clients which are no longer necessary
and endeavour to protect clients’ personal data against
unauthorized or unlawful use.
- With whom do we share your information
- London-Room.co.uk part of Discount City Hotels Ltd will only provide the strict necessary
information to hotels to fulfil clients request for services
or for securing a reservation
- Though we make every effort to preserve user privacy, London-Room.co.uk part of Discount City Hotels Ltd may be required by law to disclose information
clients have provided in obtaining our travel products or services.
London-Room.co.uk part of Discount City Hotels Ltd may also disclose information against
someone who poses a threat to london-room.co.uk's interests (such
as customer fraud) or whose activities could bring harm to others.
- Aggregate Information (non-personally identifiable)
london-room.co.uk will occasionally share aggregated information
with our service providers. This information does not contain
any personally identifiable information and is used to develop
featured programs and content that will be of interest to our
members and website visitors.
LINKS
Links are provided for information and convenience only and their
inclusion on london-room.co.uk does not contain any specific recommendation.
London-Room.co.uk part of Discount City Hotels Ltd does not accept liability for the content
of sites accessible via links. A link to another site does not mean
neither that we concur with the site’s contents in all parts,
nor that we approve of it or accept it. Each individual site has
its own set of policies about what information is appropriate for
public access. You assume sole responsibility for use of third party
links and pointers. London-Room.co.uk part of Discount City Hotels Ltd therefore encourages
you to double check each and every web sites’ policy you visit.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so our users are always aware of what information
we collect, how we use it, and under what circumstances, if any,
we disclose it. We will use information in accordance with
the privacy policy under which the information was collected.If,
however, we are going to use users information in a manner different
from that stated at the time of collection we will notify users
via email. Users will have a choice as to whether or not we
use their information in this different manner.
However, if users have opted out of all communication with the site,
or deleted/deactivated their account, then they will not be contacted,
nor will their personal information be used in this new manner.
In addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database,
we will post a prominent notice on our Web site notifying users
of the change. In some cases where we post a notice we will also
email users, who have opted to receive communications from us, notifying
them of the changes in our privacy practices.
CONTACT INFORMATION
Any concerns, questions or suggestions that you may have with
regards to our Security & Privacy policies can be addressed
to us
by e-mail at: students@DCHmail.com
or by post to:
london-room.co.uk
5th Floor - Cygnet House
12-14 Sydenham Road
CROYDON CR9 2ET
ENGLAND
This privacy statement covers the site
www.London-Room.co.uk
London-Room.co.uk part of Discount City Hotels Ltd provides you, the Site
User, with information under the following terms and Conditions,
which once the Site is accessed or used should be acknowledged and
agreed upon.
USER AGREEMENT
london-room.co.uk web site is offered to you, the user, by London-Room.co.uk part of Discount City Hotels Ltd. Your use of this website and/or your acceptance
without modification of the terms, conditions and notices contained
herein constitutes your agreement to all such terms, conditions
and notices. If you do not agree with these terms and conditions
then you are not authorised to use this website.
As a condition of your use of this web site, you warrant to London-Room.co.uk part of Discount City Hotels Ltd, that you will not use this Web site for any purpose
that is unlawful or prohibited by these terms, conditions and notices.
PERSONAL & NON-COMMERCIAL USE LIMITATION
This web site is for your personal use. All commercial use is forbidden
and not authorised. You may not modify, copy, distribute, transmit,
display, perform, reproduce, publish, license, create derivative
works from, transfer, or sell any information obtained from this
Web site.
COPYRIGHT
The copyrights of this Site belongs to London-Room.co.uk part of Discount City Hotels Ltd and its contents, including text, logos and graphics is protected
by copyrights law.
This web site is designed to assist our clients in searching
for hotel accommodation availability. Except of printing information
relevant to your travel arrangements you may not copy, sell, reproduce,
publish, distribute or modify any of its contents or otherwise exploit
this Site's contents without prior written authorization from us.
All contents of this web site are the Copyright 2006 of London-Room.co.uk part of Discount City Hotels Ltd, 5th Floor - Cygnet House - 12/14 Sydenham Road
- CROYDON CR9 2ET. All rights reserved.
LIABILITY DISCLAIMER
London-Room.co.uk part of Discount City Hotels Ltd provides the web site london-room.co.uk
on “as is” and “as available” basis.
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Product
All prices, special offers, apartments and dates are subject
to availability. All prices are given in real time in British
Pound. The prices might at any time and without notice increase
or decrease. All confirmed bookings will not be affected by
any price fluctuation.
London-Room.co.uk part of Discount City Hotels Ltd cannot guarantee the length of a price
or a special offer. Should our allocation of rooms become sold
out or the special offer runs out before the expiry date, london-room.co.uk
will no longer be able to offer it to its clients.
Any offer or price which validity has expired and/or availability
runs out will become not available, no longer bookable and will
be removed from london-room.co.uk without prior notice
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Services offered
Discount City Hotels provides its services via london-room.co.uk
web site. Should the clients not be entirely satisfied with
the services provided or the accommodation purchased, they will
need to contact immediately our Customer Services. Our Customer
Service Manager will personally handle any complaint arising
out of our services / accommodation purchased and an investigation
will be carried out according to our complaint handling procedure.
Discount City Hotels will only investigate complaint arising
out of our services / accommodation purchased and NOT of any
services or products purchased directly with the hotelier. London-Room.co.uk part of Discount City Hotels Ltd cannot be held responsible for any reservations,
changes, cancellations or requests made directly with the hotel.
In such case customer care and satisfaction remain the responsibility
of the accommodation establishment.
- Content
London-Room.co.uk part of Discount City Hotels Ltd provides in good faith a wide range
of information related to the services it offers on london-room.co.uk.
Whilst London-Room.co.uk part of Discount City Hotels Ltd endeavours to ensure that the
information is correct and makes every effort to update this
information regularly and keep it accurate, London-Room.co.uk part of Discount City Hotels Ltd shall in no event be liable for any damage arising, directly
or indirectly, from the use of the information contained on
london-room.co.uk web site including damages arising from inaccuracies,
omissions or errors. London-Room.co.uk part of Discount City Hotels Ltd does all in its
power to ensure the reliability of the information presented
and in such circumstances the information contained on this
web site, london-room.co.uk, may be changed or updated at any time
without notice
- Interruption - Viruses
London-Room.co.uk part of Discount City Hotels Ltd makes no representations or warranties
regarding the condition or functionality of this Web site, its
suitability for use, or that this Web Service will be uninterrupted
or error-free.
By using the london-room.co.uk web pages, you assume all risks
associated with the use of this site, including any risk to
your computer, software or data being damaged by any virus,
software, or any other file which might be transmitted or activated
via a web page or your access to it.
It is within the responsibility of every individual user to
protect against possible viruses or other potentially harmful
influences on their system and data by taking appropriate measures.
London-Room.co.uk part of Discount City Hotels Ltd shall not in any event be liable for
any direct, indirect, punitive, special, incidental, or consequential
damages, including, without limitation, lost revenues, or lost
profits, arising out of or in any way connected with the use
or misuse of the information or lack of information on this
web site.
- Legal validity of this liability disclaimer
This liability disclaimer has to be regarded as part of the
internet offer from which this page was referenced. Should parts
or individual formulations of this text not be, no longer be,
or not completely be in accordance with the current legal situation,
the other parts of the documents remain undamaged by this in
their content and validity. The invalid clause is then replaced
by an appropriate valid clause nearest to the old one, as far
as legally possible.
At any stage if clients are dissatisfied with any portion of
the london-room.co.uk web site, or with any of its terms of use,
their sole and exclusive remedy is to discontinue using the
london-room.co.uk web site.
LINKS TO 3RD PARTY WEBSITES
Links are provided for information and convenience only and their
inclusion on london-room.co.uk does not contain any specific recommendation.
London-Room.co.uk part of Discount City Hotels Ltd does not accept liability for the content
of sites accessible via links. A link to another site does not mean
neither that we concur with the site’s contents in all parts,
nor that we approve of it or accept it. Each individual site has
its own set of policies about what information is appropriate for
public access. You assume sole responsibility for use of third party
links and pointers. London-Room.co.uk part of Discount City Hotels Ltd therefore encourages
you to double check each and every web sites’ policy you visit.
MODIFICATION OF TERMS & CONDITIONS
London-Room.co.uk part of Discount City Hotels Ltd reserves the right to change/modify
the terms, conditions, and notices under which london-room.co.uk web
site is offered at any time and without prior notice.
If we decide to change our privacy policy, we will post those changes
to the privacy statement, the homepage, and other places we deem
appropriate so our users are always aware of what information we
collect, how we use it, and under what circumstances, if any, we
disclose it. We will use information in accordance with the privacy
policy under which the information was collected.
If, however, we are going to use user's personally identifiable
information in a manner different from that stated at the time of
collection we will notify users via email. Users will have a choice
as to whether or not we use their information in this different
manner.
However, if users have opted out of all communication with the site,
or deleted/deactivated their account, then they will not be contacted,
nor will their personal information be used in this new manner.
In addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database,
we will post a prominent notice on our Web site notifying users
of the change. In some cases where we post a notice we will also
email users, who have opted to receive communications from us, notifying
them of the changes in our privacy practices.
GENERAL
All the information provided by clients is their responsibility
and should be correct at the time of submission. Any changes to
the details supplied should be forwarded as soon as possible. London-Room.co.uk part of Discount City Hotels Ltd is allowed to use its contents in ways, which are
consistent with the information, needed to confirm the reservation
and are bound by our Privacy Policy
Should a client makes several reservations for the same travel dates
in same or different hotel and in result only uses one of them or
none of them, the client will be liable for all reservations made
and no refund will be given. As guests have direct access on our
site to their “account”, they can view at any time the
status of each reservation processed. They can at any time, according
to cancellation policies, change or cancel any reservation they
do not need.
All reservations details and clients’ names are passed by
us to the hotel at the time of making the reservation. As your agent,
we recommend that you inform us directly of any amendment or cancellation
to your reservation, as we cannot be held responsible for any changes,
cancellations or requests made directly with the hotel. Failure
to do so will result in invalidation of any responsibility on our
behalf as your agent.
We require clients to double check all confirmations. It is the
client's responsibility to ensure that all details are correct and
the confirmation is consistent with the client requirements.
CANCELLATION AND AMENDMENT POLICY
The cancellation and amendment deadline for all the hotels presented on london-room.co.uk is 14 days prior to the arrival date by mid-day (12:00) London time. This cancellation policy will also be stated on the confirmation of hotel reservation purchased.
All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.
All cancellation made before the deadline expires will be subject to a £25 cancellation fee, plus a 5% (of the total amount originally paid) credit card handling fee charge.
LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time after mid-day (12:00) 14 days prior to the arrival date or for a “no show”, london-room.co.uk will retain the full amount of the stay.
MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival only modifications increasing the length of stay will be accepted (subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate. Please note that any change of rate will be applied retrospectively: the new rate will be effective from the original date of arrival.
No decrease in the length of stay will be allowed after arrival.
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